FAQ

A third-party authoritative inspection report will be provided for every vehicle, covering paint surface, chassis, engine, OBD fault codes and accident screening. A written commitment is stipulated in the contract: full deposit refund plus coverage of round-trip shipping fees shall be offered if the car has water immersion, fire damage, major accidents or rolled-back odometer readings. Customers are allowed to entrust a third-party institution to inspect the vehicles on-site; inland truck delivery to the port will only be arranged after full verification.

A full landed cost breakdown sheet will be issued, including base car price, ocean freight, destination port customs duties, customs clearance fees and local trucking fees. Both parties may negotiate on trade terms to clarify respective liabilities, such as EXW (Ex Works), FCA (Free Carrier), FOB (Free On Board) and CIF (Cost, Insurance and Freight).

We secure stable shipping space through long-term cooperation with shipping lines, and reserve container or ro-ro space 7 to 15 days in advance with guaranteed fixed lead times. Freight quotations remain valid for 7 days; we will actively update rates before expiry and lock prices in advance during peak seasons to avoid cost hikes. We track the whole logistics schedule including container loading, vessel departure and port arrival, and share real-time shipment tracking information daily.

We cooperate exclusively with licensed first-tier freight forwarders with dedicated qualifications for used car exports and years of practical experience serving Africa, the Middle East and Southeast Asia. All vehicles are securely fixed and wrapped inside containers, and marine cargo insurance is purchased to cover full compensation for any collision damage during transit. We offer one-stop logistics services including dual customs clearance, and can connect with local customs brokers at the customer’s destination port.

A standardized full export document package is provided, consisting of vehicle registration certificate, customs export declaration form, certificate of conformity, third-party inspection report, certificate of origin and commodity inspection certificate. We conduct multiple cross-checks on VIN, chassis number and engine number prior to shipment to ensure complete consistency between vehicles and documents. Scanned copies of documents will be sent to customers for pre-review first, while original documents will be shipped with the vessel with tracking numbers shared promptly.

Standard term: 30% deposit to reserve the in-stock vehicle; container loading will be arranged only after full balance payment upon satisfactory vehicle inspection. Long-term bulk clients may negotiate balance payment against copy of bill of lading. We accept Letter of Credit (L/C) and third-party cross-border payment services to mitigate financial risks for both sides. Payment via Alibaba’s online credit insurance platform is also available to fully safeguard buyers’ interests.

Complete mechanical inspections are carried out before shipment with comprehensive checks on engines, gearboxes, chassis and electrical systems to eliminate latent defects. Any faults or damage caused by ocean transit are fully covered by insurance for repair costs. The seller can supply auto spare parts via international courier for after-sales maintenance support.

We are a fully licensed formal used car export company with complete customs export qualifications. We own dedicated vehicle storage yards and professional teams for inspection, documentation and logistics handling. We can independently process full sets of export certificates including SONCAP and ECTN. You may request a live video tour of our showroom and physically available vehicles at any time.